Description
Since 2014 the RCVS has trialled services to help veterinary surgeons and VNs resolve complaints with animal owners. These services were designed to help in those cases where animal owners were looking for refunds, apologies, or some other form of redress when there was no instance of serious professional misconduct. In September of this year RCVS Council unanimously voted to extend the Veterinary Client Mediation Service, run by Nockolds Solicitors, and in this webinar we will go through how best to approach the service and potentially avoid the more minor complaints.
