Description
It is an inevitable element of being human to experience emotional responses as a result of external stressors, particularly in high pressured moments presented in practice. It is also inevitable for these emotions to sometimes impact our behaviour with subsequent consequences on the team around us. This session explores the topic of behaviours within teams and specifically the issue of uncivil behaviour and how this not only affects the experience and wellbeing of others but also the safety and care of patients. We will explore evidence from sources such as the NHS ‘civility saves lives’ campaigns and consider how best to apply this learning to the veterinary profession. Understand the link between our emotional state, civility and cognitive performance and consider how to support a culture in which civil behaviours form a foundation for a high performing team who are best able to deliver safe patient care.
