- Webinar recorded on Tue 3rd February, 2015
- 1 hours 5 mins
- No Comments
The webinar will take you through the 5 stages of the Client/Patient Journey. Specifically:
1. New Client Appointment
2. Reception Greeting
3. Consulting Room Sales Process
4. Offering Health Care Programmes
5. Client Retention strategies.
We start by looking at the IMPACT of systemising each stage of that journey. Importantly, while the financial impact of doing these things correctly is enough to make your head spin, it’s not only financial rewards that flow from systems. More, it’s in quality of life and freedom to take holidays the improved morale within the staff, and the confidence to be away from the practice for extended periods of time.
HOW do we optimise and systemise each of those 5 stages is next …
1. The impact of a system for lifting Conversions-to-Appointments on the telephone
2. Protocols for creating a ‘wow’ experience from the very first Greeting at Reception
3. Lifting Average Transaction Values in the Consulting Room
4. The cost of NOT having a Systemised, Multi-dimensional approach to Health Care Programmes – and how to implement them.
5. Client Retention Strategies and the 90 Day rule