Description
Communication skills are a key part of effective customer service. This session explores the many different ways we communicate, as well as covering rapport building tips, questioning techniques and looking at communication across different platforms from Face to Face to email and social media. Learning Objectives: As a result of this session Practice staff should be able to:
demonstrate confidence in knowing how to obtain the information required to provide the best service for clients
be able to create a comfortable 'state' where all parties can converse freely and comfortably
demonstrate awareness of factors which can influence how people communicate
Be able to exhibit questioning skills
understanding of differing communication styles.
Steve has over 10 years' experience as a trainer. After a number of years as a Relationship Manager in the financial services sector, Steve started his training career at Barclays before moving to Simplyhealth, where he managed the learning and development for call centre and field sales staff. In 2013 Steve became the Training Manager for the Simplyhealth Professionals Vets team, he has since spoken at corporate events and conferences, including the London Vet Show and SPVS - VPMA. Steve has designed a number of bespoke courses focused on challenges faced within vet practices, and is also the proud owner of a six-year old healthy bulldog named Fitzroy
