Description
Building rapport and demonstrating empathy are two of the most important communication skills vets can have, and client complaints often come off the back of vets seeming “cold”, “impersonal”, or “rushed”. But it is possible to learn how to communicate effectively, and in this webinar we’ll cover the most important parts of the consultation for building rapport and demonstrating empathy, as well as go through some practical scenarios and go-to phrases that immediately win brownie points.
