- Webinar recorded on Tue 1st March, 2016
- 1 hours 24 mins
- No Comments
Steve Holman is head of training for Pet Health Plans from Denplan. Steve oversees Training for both Denplan staff and the 1600 practices managed under the Pet Health Plans, Practice Plan for Vets and Animal Healthcare brands. After spending a number of years as a Relationship Manager, Steve started his training career 10 yrs ago at Barclays Asset and Sales Finance, before managing the training for the call centre and nationwide field sales staff at Simplyhealth. Steve has been managing the training at Pet Health Plans from Denplan since 2013. Steve has spoken at London Vet Show and also recently at SPVS – VPMA on soft sales and the whole team approach. Steve has written and designed a number of bespoke courses focused specifically on the challenges faced within vet practices, with particular emphasis on promotion and sales, dealing with challenging clients and customer service excellence.