Description
‘In this webinar, Christine and Geoff from the VDS Training Team will not only look at the key communication tools that you can use with every consultation to ensure optimum levels of compliance, but will also look at those particular skills which can be used to diffuse difficult situations, resulting in better outcomes for all. Skills to ensure you have heard what the client wants; skills to convert those wants into needs; skills to ensure you get the message across regarding the proposed way forward. Join us for an informative session that will provide you with practical tools you can take away and use’.