Throw out those old, tired telephone scripts and tap into your own instinctive greatness to be brilliant on the telephone! Katherine shares four simple yet innovative steps to knock every new patient phone call out of the park and still be YOU! Convert callers to clients and pre-heat them to receive the best care possible. Review basic telephone etiquette and learn to handle and enjoy both price shoppers and emergency calls. Designed for doctors and the entire team, this course will change the way you view the telephone and all those calls you’ve worked so hard to obtain!