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"Veterinary Telehealth: Remote consulting in 2020 and beyond"

Now available to watch on demand!

Presented by Elly Russell MA VetMB CertAVP(GSAS) MRCVS (VDS), Sarah Caney (Vet Professionals), David Prien (CEO FirstVet), Sarah James RVN (Bought By Many), Susie Samuel (Vet Help Direct), Charlotte Lacroix DVM, JD, Jessica May BSc (Hons) BVetMed (Hons) MRCVS, Eve Hanks BVM&S CertAVP (EM) PhD MRCVS, Vanessa Nicola DVM Cert.V.Ophthal MRCVS,

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About the webinar:

Veterinary telehealth for vets and pet owners has existed as a formal service for a number of years now, but until recently awareness of such services has been limited. During the coronavirus pandemic, veterinary practices needed to deliver individualised services and as such, pet parents and veterinary practitioners sought out new ways of connecting with one another, to ensure that animal wellbeing was not impacted by the lockdown.

What has followed is a sizable shift in how both pet owners and veterinary practitioners are choosing to operate. During 2020, 93% of vets used remote consulting to deliver veterinary services. This has provided us all with a wealth of experience on which to build. For pets and their owners, telehealth has put a digital vet at their side for health and welfare needs as they arise. For vets, it offers flexibility and the opportunity to work remotely. It also allows the vet to see the animal – something that telephone consultations do not allow. For pet owners, teleconsultations cut out travel time, offer immediacy of experienced, qualified support.

With veterinary care becoming more digitised, these two panels will discuss what we have learned so far and look at what the future of pet telehealth may hold. First, the opportunities that it presents to vets and pet owners. Second, what needs to be done to fully integrate pet telehealth solutions into the veterinary care chain. And finally, what reflection on the past six months can tell us about what the future of remote pet care might look like.

Learning objectives:

  1. Understand what telemedicine is and how remote consultations are delivered
  2. Understand the role of telemedicine and the current landscape in the UK
  3. Understand the advantages and disadvantages of telemedicine
  4. Understand how telemedicine integrates with the traditional practice business model + impact
  5. Understand the types of cases that telemedicine can be used for and can’t be used for

How to watch the webinar:

This webinar is now available to watch on our website on demand. Simply enter your email address and details into the form above, and you will be registered and directed to the webinar recording. Already a Webinar Vet Member? You can find the webinar by going to ‘Watch’, then ‘Webinars’ and then scroll down or search for this session. Make sure you are logged in, sit back, and enjoy!

About the speakers

Elly Russell (VDS) MA VetMB CertAVP(GSAS) MRCVS

Elly qualified in 2002 and has worked in a variety of small animal settings. After completing a surgery certificate in 2019, Elly started a PhD at the University of Lincoln, supported and funded by the VDS, researching communication and patient safety in the veterinary profession. Elly is particularly interested in team and organisational communication and is passionate about helping veterinary teams deliver safe care through improved communication. Alongside her research, Elly works with VDS training to help support veterinary professionals, teams and practices communicate well, achieve great patient outcomes, and to thrive.


Dr Sarah Caney is Chief Executive and Founder of Vet Professionals Limited, based in Edinburgh, UK. Sarah has worked as a feline-only vet since 1994. She is a University of Bristol graduate and also completed her feline medicine residency and PhD (studying feline immunodeficiency virus infection) at this institution. Sarah spent four years as a lecturer in feline medicine before leaving to pursue a career in private practice. Sarah has always enjoyed seeing a mixture of first opinion and referral feline medicine patients and has a particular interest in elderly cat medicine. Sarah is internationally recognised as one of only thirteen veterinary specialists in feline medicine working in the UK. Sarah founded Vet Professionals in 2009 and has authored and co-authored a number of the Vet Professionals ‘Caring for a cat’ series of books. Sarah regularly conducts online questionnaire studies with cat owners and has published widely in prestigious international journals. She has been an invited speaker to veterinary conferences around the world. Sarah has worked for many years with the UK cat charity, International Cat Care and the International Society of Feline Medicine and is proud to support the work they do to improve the standards of cat care.

Sarah James RVN, Bought By Many

Sarah James, RVN, Veterinary Relationship & Technical Claims Manager at Bought By Many. I qualified in 2013 and have worked up to Head Nurse/Practice Manager in small animal only and mixed veterinary practices since 2010. I am interested in wound management, diabetes, and arthritis in small animals. I joined Bought By Many in 2019, I manage our relationships with veterinary practices in the UK and provide technical support to our claims teams. I am passionate about treating pets (and customers) as individuals and coaching others. Outside of work, I am an avid reader (I’ve recently set up a virtual book club at Bought By Many), volunteer for local animal rescues and have recently taken up baking (like most of the country)!

Susie Samuel (Vet Help Direct) MA VetMB MRCVS

Susie is the founder of VetHelpDirect and VetsDigital and was a practicing vet for over a decade. Founded in 2006 VetHelpDirect enables all levels of the veterinary industry to educate, gain and retain ideal clients, through a unique blend of innovative digital technologies, digital marketing and veterinary expertise. The team has continually grown to become one of the largest agency teams of digital and veterinary experts. “Animal welfare is crucial and we know that the next generation of owners communicates differently, so VetHelpDirect is committed to ensuring that vets can engage effectively through evolving technology.”

Jessica May BSc (Hons) BVetMed (Hons) MRCVS

Jessica is the UK Lead Vet at FirstVet. Before joining FirstVet she worked in mixed practice and equine practice. Most recently Jessica has worked in equine practice. She has particular interests in internal medicine, wound healing, veterinary business and innovation. She graduated from the Royal Veterinary College in 2012 with degrees in veterinary medicine and veterinary sciences.graphy coming soon.

David Prien (CEO FirstVet)

Biography coming soon.